Terms of Service

1. About us

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Who we are

Hello, we’re Ramp Swaps Limited, incorporated and registered in England and Wales with company number 11850124, whose registered office is on Fourth Floor, Verse Building, 18 Brunswick Place, London, England N1 6DZ (referred to as “Ramp Network”, “we”, “us”, “our”) and our Services allow you to seamlessly exchange Digital Assets for Fiat currency and vice versa.

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How we’re registered

Ramp Swaps Limited is registered as a cryptoasset business with the Financial Conduct Authority (FRN 928783), under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLRs).

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We do not trade in regulated securities or assets. When purchasing, selling and/or holding cryptoassets, you will not have access to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) if something goes wrong.

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All financial promotions as defined under the UK financial promotion rules which appear on this website are prepared and presented by Ramp Swaps Limited.

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2. About these Terms

These Terms of Service (“Terms”) set out the terms by which Ramp Swaps Ltd. agrees to provide you with access to On-Ramp Service and Off-Ramp Service (“Service” or “Services”). By accessing and using the Services, you’re entering into a legally binding contract with Ramp Swaps Ltd. on the basis of these Terms, with the waiving of certain legal rights. You can verify if Ramp Swaps Ltd. provided you with the Services by checking your Order or transaction confirmation.

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These Terms govern access to, and use of, the Services and related products including but not limited to software, programs, documentation, tools, hardware, internet-based services, components, and any updates (including software maintenance, service information, help content, bug fixes or maintenance releases) provided to you by Ramp Network, directly or indirectly, through all online Services we provide. 

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PLEASE CAREFULLY REVIEW THESE TERMS PRIOR TO ACCESSING AND USING THE RAMP NETWORK APPLICATION. THESE TERMS INCLUDE IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP TO RAMP NETWORK. YOUR USE OF THE RAMP NETWORK APPLICATION IS EXPRESSLY CONDITIONED ON YOUR CONSENT TO, AND COMPLIANCE WITH, THESE TERMS. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ANY OF THE PROVISIONS OF THESE TERMS YOU SHOULD IMMEDIATELY STOP USING THE SERVICE. FAILURE TO COMPLY WITH THIS DIRECTIVE MAY RESULT IN A VIOLATION OF THE APPLICABLE LAWS OR REGULATIONS OF YOUR JURISDICTION. WHEN IN DOUBT, PLEASE CONTACT US AT: SUPPORT@RAMP.NETWORK.

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3. Changes to these Terms

We may change these Terms at any time to make updates to our Services or for legal, regulatory, or any other reason, at our discretion. The changes will take effect as soon as they are posted on our website. By continuing to use our Services after such changes are made, you agree to be bound by the revised Terms.

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4. Definitions

The following definitions apply to these Terms unless the context requires otherwise.

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5. Digital Assets: Important Notice

AS WITH ANY ASSET, THE VALUE OF DIGITAL ASSETS CAN GO UP OR DOWN AND THERE CAN BE SUBSTANTIAL RISK THAT YOU LOSE MONEY BUYING, SELLING, TRADING, HOLDING OR INVESTING IN DIGITAL ASSETS SUCH AS CRYPTO CURRENCIES. YOU SHOULD CAREFULLY CONSIDER WHETHER BUYING, SELLING, HOLDING, TRADING OR BUYING DIGITAL ASSETS IS SUITABLE FOR YOU. The value of Digital Assets may be derived from the continued willingness of market participants to exchange Digital Assets for Fiat currencies or other Digital Assets. If such willingness is abolished for any reason, this may result in the potential for a permanent and total loss of value of a particular Digital Asset. The volatility and unpredictability of the price of Digital Assets may result in significant loss over a short period of time.

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THE TREATMENT OF DIGITAL ASSETS VARIES BY JURISDICTION. BE ADVISED THAT IN SOME JURISDICTIONS, DUE TO REGULATORY CONCERNS, RAMP NETWORK MAY NOT PROVIDE PART OR ALL OF THE SERVICES. The Services are not available where prohibited by law or by Ramp Network policy, as updated from time to time; currently, such places include, but are not necessarily limited to, the countries of Iran, North Korea, Sudan, South Sudan, Syria, Cuba, Russia, or any other country against which the United States, the United Kingdom or the European Union imposes financial sanctions or embargoes. Pursuant to the economic sanctions programs administered in the countries where we conduct business our policies are designed to comply with these sanctions programs and we may: (i) suspend the Service; (ii) terminate the Service; (iii) restrict your Service; (iv) return Digital Assets to the destination of their origin or to a location specified by authorities; or (v) block the transfer of Digital Assets that are the property of a sanctioned person.

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6. About the Services

Services

We offer Services which allow you to:

• On-Ramp. Buy Digital Assets using Fiat currency.
• Off-Ramp. Sell your Digital Assets for Fiat currency.

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Cool off

Where a cool-off period applies, you expressly consent to us beginning the supply of the digital content before the end of that 14 day period and you acknowledge the loss of any right to cancel that you may otherwise have had under applicable law.

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Changes to our Services

We may, without prior notice and liability, and for any reason: stop providing the On-Ramp and Off-Ramp Services or any of their features to you or to users in general; change technical solutions used in the On-Ramp and Off-Ramp Service; create usage limits for the On-Ramp and Off-Ramp Service; or permanently or temporarily terminate or suspend your access to the On-Ramp and Off-Ramp Service.

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7. Eligibility and proof of identity

Eligibility Criteria

You can only sign-up for and use the Services if you:

• are at least 18 years old,
• satisfy all of our due diligence, “know-your-customer” and anti-money laundering requirements,
• are not prevented by law or regulation from using the Services in your jurisdiction, and
• are not a resident or citizen of any jurisdiction under US, UK or EU sanctions and are not personally sanctioned by the US, UK or EU which include, but are not limited to the countries of Iran, North Korea, Sudan, Syria, Cuba and Russia (the “Eligibility Criteria”).

Ramp Network is subject to AML, KYC, CTF and sanctions enforcement laws and regulations aimed at preventing and detecting money laundering, terrorist financing, fraud, and the evasion of sanctions (“Compliance Laws”). This includes but is not limited to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (“MLRs”). From time to time, we may request that you undergo the KYC process more than once or periodically reassess your eligibility to use our Services under the Compliance Laws.

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Under the Compliance Laws, Ramp Network is obligated to maintain certain information about you, including User records and transaction history, for five years, or a longer period as may be required under applicable laws. Under certain circumstances, Ramp Network may be required to report to the competent authorities any unusual transactions, or any suspicion it may have that you might be involved in any financial crime or illicit activity.

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Ramp Network is required to comply with the Compliance Laws at all times. In furtherance of our AML and CTF compliance programs, we reserve the right to require you to provide KYC documentation and information, including but not limited to, copies of your government-issued identification documents such as a passport or a driver’s licence.

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Ramp Network may also gather and use information about you from third parties, to help us confirm your identity, perform our AML, KYC and CTF checks and/or determine your access to the Services. You represent and warrant at all times that any and all information provided by you to us is true, accurate, and not misleading in any respect. If any such information changes, it is your obligation to provide the new information to us as soon as practicable following such change.

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You agree that you will not grant any person access to the Services by using your credentials as granting access may violate applicable laws and regulations. You further agree that you will not use a VPN or other similar devices to access the Services where it is prohibited by law.

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Ramp Network is registered with the Financial Conduct Authority (“FCA”) as a cryptoasset business and is subject to the requirements of the MLRs. When purchasing, selling and/or holding cryptoassets, you will not have access to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) if something goes wrong.

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8. How it works

Using Ramp Network

To use the Services, you simply need to fill out an Order and provide us with all the information we need to complete your transaction).

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How it works

Here’s how it works:

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Your responsibilities

You are solely responsible for ensuring that:

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If you don’t fulfill your responsibilities, we’re not responsible or liable to you for any loss you suffer as a result, including but not limited to your loss of Fiat money, Digital Assets, or investment opportunities.

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Ramp Network will display to you the Wallet Address to which the Digital Assets will be transferred based on information obtained either from you or the host application you used to launch the widget. You are obligated to verify whether the displayed Wallet Address that has been disclosed in the application is the correct one. You are obligated to provide a Digital Asset address that is owned by you and is under your full control and authorisation, to which Digital Assets will be transferred. You represent that the Wallet Address is solely under your control. You are obligated to verify whether a transfer of Digital Assets may be successfully effectuated to the Wallet Address that you have provided to Ramp Network. Certain digital wallet providers may impose limits to that respect, which may result in the Digital Assets being released by Ramp Network but not accepted to the Wallet Address. If this occurs, Ramp Network will not be liable and the Service will be considered rendered.

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Inaccurate Data

Ramp Network is not responsible for any inaccuracy in the Personal Data provided by you. You are obligated to check all the information before submitting it to Ramp Network. Blockchain transactions are irreversible and Ramp Network will not be able to reverse any transactions already executed in case you made a mistake in the provided Personal Data or instruction. Ramp Network is under no obligation to provide you with a refund or compensation of any sort for erroneous transactions caused by your input of inaccurate data.

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Blockchain Data

Your use of Digital Assets may be recorded on a public Blockchain (such as your Wallet Address). Many Blockchains are open to forensic analysis which can lead to re-identification of transacting individuals and the revelation of Personal Data, especially when Blockchain data is combined with other data. Any information stored in a public Blockchain will remain for an indefinite period of time. Blockchains are decentralised or third-party networks which are not controlled or operated by Ramp Network, we are not able to erase, modify, or alter Personal Data on such networks.

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Use of third parties

We use third party exchanges and payment systems to settle your Orders. We’re not responsible or liable for any delay or errors made by them. We’re also not responsible for the consequences of any limits set by your or any third party wallet providers.

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Trades

Trades made for purposes of execution of your Order by Ramp Network are usually settled using Blockchain and online payment systems (for the transfer of Fiat). Ramp Network does not provide a settlement platform on its own and is not liable for any errors or delays in the functioning of settlement systems.

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Limits on Orders

We may impose certain limits on the minimum or maximum number of trades you can enter into in a given time. We can set and change these limits at our discretion.

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Cancelling Orders

We reserve the right to cancel your Order, without advance notice to you, if we don’t receive the correct purchase price from you in time or if the Order violates the relevant laws and regulations that Ramp Network is subject to.  In the event that an Order is cancelled, you may be required at Ramp Network’s discretion to bear the costs of resending Fiat money to you. For purposes of clarity, the price paid needs to be exactly equal to the purchase price indicated by Ramp Network. 

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We are not obligated to cancel, reverse or change any Order once it has been submitted.

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9. Refunds

On-Ramp Service

You must carefully enter and review all Order details, including the quantity and our offered price, prior to submitting your Order.

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Ramp Network will present you with pricing for your On-Ramp Order. If you accept the pricing displayed and submit the Order, this constitutes your acceptance of the pricing displayed for the Digital Asset for which you submitted the Order. If you do not accept the pricing displayed, you are under no obligation to proceed with submitting the Order. You agree and acknowledge that if you are effectuating a bank transfer for purposes of placing an Order, Ramp Network shall recalculate the pricing based on the new market price of the Digital Asset for which you have placed an Order. You further acknowledge and agree that this may cause a decrease or increase in the market price of your Order.

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Ramp Network is under no obligation to provide refunds to an Order which was placed using inaccurate data entered by you. Once you submit your Order, you are bound to the Terms for that Order. You may not, and we are not obligated to, cancel, reverse or change any Order once it has been submitted.

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You acknowledge that due to the irreversible nature of cryptocurrency transactions, your Order can’t be cancelled once it has been processed or completed. You further acknowledge that Ramp Network shall not help or refund you if you’ve sent your Digital Assets to the wrong Wallet Address, as we don’t have any control over your wallets or any Wallet Address you send your Digital Assets to.

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Off-Ramp Service

You must at all times accurately enter the quantity of the Digital Asset you are seeking to trade via the Off-Ramp Service prior to submitting your Order. Failure to accurately enter the quantity of Digital Assets may result in an Order Failure. For purposes of clarity, this means that if you over declare or under declare the quantity of the Digital Asset you are sending to us for purposes of Off-Ramp Service, this may result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees. Failure to accurately enter the quantity of Digital Asset may also result in Ramp Network adjusting the Order amount to match the amount of Digital Assets that were sent to Ramp Network. However, Ramp Network reserves the right not to provide this adjustment and to opt to refund you, minus any applicable network fees.

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If you delete your payout method after submitting an Off-Ramp Order, Ramp Network reserves the right to proceed with the Order to the payout method entered in the Order.

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YOU ACKNOWLEDGE AND AGREE that if you send Digital Assets from a Blockchain network that we do not support or you attempt to send a Digital Asset that is not eligible for Off-Ramp Service, this will result in either permanent loss of the Digital Asset or an Order Failure. In the event of an Order Failure for this reason, Ramp Network shall refund you, minus any applicable network fees.

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YOU ACKNOWLEDGE AND AGREE that if your bank or financial institution prohibits, blocks, or limits crypto-related transactions, this shall result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees.

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Inability to Complete Order 

In the event that Ramp Network is not able to complete your Order for any reason, we may refund your Order. In the event of an Order Failure relating to certain compliance check failures, we may have a legal obligation not to refund the Order and are under no obligation to disclose the specific reason for our election not to refund the Order.

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Pending Orders

You acknowledge and agree that your Order may be pending. Ramp Network shall not be obligated to issue a refund due to pending Orders. Reasons for pending orders include, but are not limited to, additional verification checks for compliance purposes, Blockchain network congestion, or Blockchain network-related issues which fall outside the scope of our control.

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10. Your Obligations

Representations and warranties

You represent and warrant to us when you enter these Terms and on an ongoing basis:

• you meet the Eligibility Criteria,
• any information you provide to us is true and accurate,
• you comply with all applicable laws and regulations when using the Service.
• you have full lawful ownership of the payment accounts and Wallet Addresses you’re transferring to and from,  

• you will not engage in any activity, directly or indirectly, that would be in violation of any laws, rules, and regulations applicable to you and us, including but not limited to (i) any applicable laws designed to fight the funding of terrorism and money laundering (including but not limited to the anti-money laundering and anti-terrorism laws, rules and regulations), and (ii) economic sanctions programs of the United States, United Nations, European Union, or the United Kingdom,
• you will not access or use the Services to engage in activities relating to gambling,betting or similar games of chance, 
• you will not access or use the Services for purposes of accessing, streaming or downloading pornographic content of any kind,
• you will not access or use the Services with VPN or similar tools,
• you will not access or use the Services for any other illegal activity.

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Further obligations

You further understand that you are solely liable for any legal claim, any financial penalties and/or other liability of ours arising from your breach of these Terms. 

If you receive any Digital Assets or Fiat from us in excess of an Order placed or without placing an Order (by mistake or otherwise), you are obligated to return the full amount of the overpayment to us immediately.

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Use restrictions

When using the Services, you must behave lawfully and not breach these Terms in any way. In particular, you agree that you won’t:

• use the Services for anything unlawful, criminal, harmful or fraudulent,
• access, store, distribute or transmit viruses, malicious code or other harmful technologies,
• expropriate data or do anything that infringes the intellectual property rights of a third party,
• reverse engineer, copy, modify, data scrape, automate or re-sell any part of the Services,
• exploit any bugs, glitches, vulnerabilities or unintentional features within the Services that may be discovered from time to time,
• use someone else’s email address to access the Services or allow anyone else to access the Services using your email address,
• use any automated system to send more request messages to our servers than a human can reasonably produce in the same period or put an unreasonably large load on our infrastructure, 
• use the Services to purchase or sell Digital Assets that are regulated securities, derivatives or financial instruments, and
• use the Wallet Address that does not belong to you or allow a third party to use your Wallet Address.

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Unauthorised access

You must tell us immediately if there has been any unauthorised access to your Ramp Network account or data by emailing support@ramp.network. We won’t be liable for any loss you suffer of any kind and this includes a loss as a result of you giving access to your account to anyone else or for any other incidents which derive from access to your account for any reason.

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11. Payment and Fees

What we charge

We charge you the price to buy or sell your Digital Assets plus the following fees (“Fees”): 

• Ramp Network Fee - charged by us to execute your trade 
• Third-Party Fees:
  • Network Fee - charged by the Blockchain executing your trade
  • Fee on Top - charged by the third-party application or service you are accessing our Services through.

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Taxes

You are responsible for complying with applicable tax law. You agree that Ramp Network is not responsible for determining whether or which laws may apply to your transactions, including tax law. You are solely responsible for reporting and paying any taxes arising from your use of the Services.

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Disclosure

We will make all reasonable efforts to let you know the conversion rate and how much you’ll be charged in Fees for each Order before you enter into a trade. The Fees may vary and change per Order.

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12. Term, Termination & Suspension

Term

These Terms start when you access and use the Services and continue to apply until terminated by either you or us.

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When we can terminate or suspend your access

We can immediately suspend your access to and use of the Services without advance notice if:

• you no longer meet the Eligibility Criteria,
• you breach these Terms,
• you breach your Representations and warranties
• you don’t pay our Fees, or
• we are instructed or required to do so by a governmental body, law or regulation.

We reserve the right to terminate your access to the Services, refuse processing, cancel and reverse any transaction, regardless of if corresponding funds have been debited from your payment method at any time and without advance notice.

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You may terminate this contract at your discretion, subject always to the prior completion of the Order placed under these Terms. Certain provisions of these Terms shall survive termination: including your indemnity, taxes, confidentiality, warranty and other disclaimers, limitation of liability, intellectual property, governing law and those provisions that by their nature are intended to survive termination or expiration of these Terms.

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Consequences of our suspension or termination

If you’ve initiated an Order or trade before we terminate or suspend your access, we’ll return the relevant Fiat currency or Digital Assets to you unless law or regulation doesn’t allow us to. Anything in these Terms which is intended to survive termination - including your indemnity, taxes, confidentiality, warranty and other disclaimers, limitation of liability provisions, provisions with respect to your applicable responsibilities, IP, and governing law - will remain in force.

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13. Intellectual Property

All intellectual property rights in the Services and all logos or trademarks related to the Services, Ramp Network or Ramp Network group are owned by Ramp Network or its licensors. You’re not allowed to reproduce or store any part of Ramp Network, our Services or marks in any way without our prior written permission which we may deny for any given reason.

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14. Data Protection

We comply with all applicable data protection laws at all times and only use your Personal Data to provide you with the Services. Check out our Privacy Policy and Cookies Policy for full details on how Ramp Network collects, uses, discloses, transfers, stores, and processes your Personal Data when you use our Services.

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15. Disclaimers

RAMP NETWORK SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY UNDER THESE TERMS AND TO THE EXTENT ALLOWED BY APPLICABLE LAW ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR WARRANTY OF NON-INFRINGEMENT ARE DISCLAIMED.

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IN NO EVENT SHALL RAMP NETWORK, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES, CONTRACTORS, OR REPRESENTATIVES, BE LIABLE FOR ANY LOST PROFITS, DIMINUTION IN VALUE OR BUSINESS OPPORTUNITY, ANY LOSS, DAMAGE, CORRUPTION OR BREACH OF DATA OR ANY OTHER INTANGIBLE PROPERTY OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR MISUSE OF RAMP NETWORK SERVICES OR THESE TERMS, EVEN IF AN AUTHORIZED REPRESENTATIVE OF RAMP NETWORK HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

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RAMP NETWORK MAKES NO REPRESENTATIONS ABOUT THE ACCURACY, ORDER, TIMELINESS OR COMPLETENESS OF HISTORICAL OR CURRENT ELIGIBLE DIGITAL ASSETS PRICE DATA AVAILABLE THROUGH THE RAMPS SERVICES. RAMP NETWORK WILL MAKE REASONABLE EFFORTS TO ENSURE THAT REQUESTS FOR TRANSACTIONS ARE PROCESSED IN A TIMELY MANNER BUT RAMP NETWORK MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE AMOUNT OF TIME NEEDED TO COMPLETE PROCESSING (WHICH IS DEPENDENT UPON MANY FACTORS, INCLUDING THOSE OUTSIDE OF OUR CONTROL), AND RAMP NETWORK SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHICH YOU MAY INCUR AS A RESULT OF ANY PENDING ORDER OR ANY OTHER DELAY IN THE PROVISION OF THE SERVICES.

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16. Liability

Liability we can’t exclude

We don’t exclude liability for fraud, death or personal injury caused by negligence, or anything which cannot be excluded by law.

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Exclusions

We’re not liable for:

• loss which isn’t reasonably foreseeable, including any indirect or consequential losses,
• loss of data, funds, Digital Assets or any losses you suffer as a result of price fluctuations, inaccuracies in price information given in relation to Digital Assets or non-availability of Digital Assets, 
• loss caused by a pending order; and
• Force Majeure: loss resulting from anything outside of our reasonable control, which includes anything any third party does or fails to do, including third party exchanges, token issuers and/or wallet providers, delay or failure due to any act of God, act of civil or military authorities, pandemic, epidemic, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

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In no event shall you have any recourse, whether by setoff or otherwise, with respect to our obligations, to or against any assets of any person or entity other than Ramp Network, including, without limitation, any member, shareholder, affiliate, investor, employee, officer, director, agent or advisor of Ramp Network.

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Limitation on liability

Our liability for any claim brought under these Terms is limited to the Fees paid by you in the 12 months directly before the claim.

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Written notification of errors

All claims of Electronic Funds Transfer (EFT) errors should be addressed in writing to support@ramp.network and include the following relevant information: user identification such as name and associated email account, the time and date when the error occurred, specific information regarding the alleged error.

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Liability of Third Parties 

Ramp Network is not liable for the actions of any third party. You acknowledge and understand that issuers of certain Digital Assets may become insolvent or restructure and that this may cause extreme volatility and loss related to Digital Assets issued by those providers. Ramp Network bears no connection to any third party token issuer and is not liable for any insolvency proceedings and damage in connection, either directly or indirectly, caused by those insolvency proceedings in any jurisdiction or any court. You further acknowledge and understand that there have been increasing insolvency proceedings among Digital Asset platforms which may impact access to the Digital Assets that are held in wallets and or accounts which are provided by those platforms. Your purchase of Digital Assets should be made after careful care and consideration and your own personal research. Ramp Network makes no representations in regards to dealing with Digital Assets.

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17. Indemnity

You agree to indemnify and hold harmless Ramp Network and its affiliates, and their respective employees, managers, officers, directors, partners and shareholders from any losses, damages, suits and expenses, of whatever kind, including reasonable legal fees and the costs of any trades (e.g. any network fees) that we incur in connection with or arising out of your access to or use of the Services, or our activities in connection with such Services, and for your breach of these Terms or violation of any law, regulation, order or other legal mandate, or the rights of a third party, or any act or omission by you or any person acting on your behalf while using the Services, regardless of whether the specific use was expressly authorized by you.

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18. Other Important Information

Nobody else has any rights under these Terms

These Terms are a contract between you and us. No other person shall have any rights to enforce any of its terms.

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Even if we delay in enforcing this contract, we can still enforce it later

If we don’t immediately insist that you do something you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach, we can still do so later on.

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Severability

If any provision in these Terms is found to be unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force and effect.

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Entire Agreement

These Terms, our Privacy Policy and our Cookies Policy constitute a complete and exclusive agreement between you and Ramp Network. In the event of inconsistency or discrepancy between these Terms and any other document accompanying it, these Terms shall prevail.

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Governing law and jurisdiction

Unless expressed otherwise or inadmissible by law, these Terms and all documents and contractual rights and obligations arising in relation to the Services, are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction to hear disputes in connection with them.

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Complaints

If you have any questions or a complaint about Ramp Network or the Services, drop us a line at support@ramp.network or Ramp Swaps Limited, Fourth Floor, Verse Building, 18 Brunswick Place, London, England N1 6DZ.

YOUR RIGHTS AND OBLIGATIONS

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(A)THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

(B)THESE TERMS OF SERVICE REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

(C)YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND AND ACCEPT ALL OF THE TERMS OF THESE TERMS OF SERVICE, INCLUDING SECTION “DISPUTES, BINDING INDIVIDUAL ARBITRATION AND CLASS ACTIONS AND CLASS ARBITRATIONS WAIVERS”

(D)YOU MAY NOT PLACE AN ORDER WITH RAMP NETWORK OR ACCESS ITS SERVICES IF YOU (1) DO NOT AGREE TO THESE TERMS OF SERVICE, (2) ARE NOT AT LEAST 18 YEARS OF AGE OR OLDER, OR (3) ARE PREVENTED BY LAW OR REGULATION FROM USING RAMP NETWORK SERVICES IN YOUR JURISDICTION.

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1. About us

Who we are

Hello, we’re Ramp Swaps LLC, a Delaware limited liability company, with a registered office at 8 The Green, STE B, Dover, County of Kent, DE 19901(referred to as “Ramp Network”, “we”, “us”, “our”) and our Services allow you to seamlessly exchange Digital Assets for Fiat currency and vice versa.

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How we’re registered

Ramp Swaps LLC is registered as a Money Services Business (“MSB”) with the U.S. Department of the Treasury’s Financial Crimes Enforcement Network (“FinCEN”), with MSB registration number 31000276858321. We are licensed as a Money Transmitter, regulated by the respective state banking departments, with registration numbers 921 in Alabama and 2366547 in Maryland. Additionally, Ramp Swaps LLC has entered into a partnership with Zero Hash, a crypto infrastructure provider, to unlock crypto on-ramp in certain states and comply with state regulatory requirements.

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We do not trade in regulated securities or assets. 

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You should be aware that we are not supervised by any U.S. federal or state regulatory authority for consumer protection purposes, and consumer protection laws do not apply to our services. This means, for example, that you cannot refer a complaint about us to the Consumer Financial Protection Bureau (“CFPB”), and your investment is not covered by Federal Deposit Insurance Corporation (“FDIC”), Securities Investor Protection Corporation (“SPIC”) protections or any investor protection schemes.

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2. About these Terms

These Terms of Service (“Terms”) set out the terms by which Ramp Swaps LLC agrees to provide you with access to On-Ramp Service and Off-Ramp Service (“Service” or “Services”). By accessing and using the Services, you’re entering into a legally binding contract with Ramp Swaps LLC on the basis of these Terms, with the waiving of certain legal rights. You can verify if Ramp Swaps LLC provided you with the Services by checking your Order or transaction confirmation.

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These Terms govern access to, and use of, the Services and related products including but not limited to software, programs, documentation, tools, hardware, internet-based services, components, and any updates (including software maintenance, service information, help content, bug fixes or maintenance releases) provided to you by Ramp Network, directly or indirectly, through all online Services we provide. 

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PLEASE CAREFULLY REVIEW THESE TERMS PRIOR TO ACCESSING AND USING THE RAMP NETWORK APPLICATION. THESE TERMS INCLUDE IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP TO RAMP NETWORK. YOUR USE OF THE RAMP NETWORK APPLICATION IS EXPRESSLY CONDITIONED ON YOUR CONSENT TO, AND COMPLIANCE WITH, THESE TERMS. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ANY OF THE PROVISIONS OF THESE TERMS YOU SHOULD IMMEDIATELY STOP USING THE SERVICE. FAILURE TO COMPLY WITH THIS DIRECTIVE MAY RESULT IN A VIOLATION OF THE APPLICABLE LAWS OR REGULATIONS OF YOUR JURISDICTION. WHEN IN DOUBT, PLEASE CONTACT US AT: SUPPORT@RAMP.NETWORK.

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3. Changes to these Terms

We may change these Terms at any time to make updates to our Services or for legal, regulatory, or any other reason, at our discretion. The changes will take effect as soon as they are posted on our website. By continuing to use our Services after such changes are made, you agree to be bound by the revised Terms.

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4. Definitions

The following definitions apply to these Terms unless the context requires otherwise.

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5. Digital Assets: Important Notice

AS WITH ANY ASSET, THE VALUE OF DIGITAL ASSETS CAN GO UP OR DOWN AND THERE CAN BE SUBSTANTIAL RISK THAT YOU LOSE MONEY BUYING, SELLING, TRADING, HOLDING OR INVESTING IN DIGITAL ASSETS SUCH AS CRYPTO CURRENCIES. YOU SHOULD CAREFULLY CONSIDER WHETHER BUYING, SELLING, HOLDING, TRADING OR BUYING DIGITAL ASSETS IS SUITABLE FOR YOU. The value of Digital Assets may be derived from the continued willingness of market participants to exchange Digital Assets for Fiat currencies or other Digital Assets. If such willingness is abolished for any reason, this may result in the potential for a permanent and total loss of value of a particular Digital Asset. The volatility and unpredictability of the price of Digital Assets may result in significant loss over a short period of time.

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THE TREATMENT OF DIGITAL ASSETS VARIES BY JURISDICTION. BE ADVISED THAT IN SOME JURISDICTIONS, DUE TO REGULATORY CONCERNS, RAMP NETWORK MAY NOT PROVIDE PART OR ALL OF THE SERVICES. The Services are not available where prohibited by law or by Ramp Network policy, as updated from time to time; currently, such places include, but are not necessarily limited to, the countries of Iran, North Korea, Sudan, South Sudan, Syria, Cuba, Ukraine (the Crimea, Donetsk, and Luhansk regions), Russia, or any other country against which the United States, the United Kingdom or the European Union imposes financial sanctions or embargoes. Pursuant to the economic sanctions programs administered in the countries where we conduct business our policies are designed to comply with these sanctions programs and we may: (i) suspend the Service; (ii) terminate the Service; (iii) restrict your Service; (iv) return Digital Assets to the destination of their origin or to an aa location specified by authorities; or (v) block the transfer of Digital Assets that are the property of a sanctioned person.

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About the Services

Services

We offer Services which allow you to:

• On-Ramp. Buy Digital Assets using Fiat currency.
• Off-Ramp. Sell your Digital Assets for Fiat currency.

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Cool off

Where a cool-off period applies, you expressly consent to us beginning the supply of the digital content before the end of that 14 day period and you acknowledge the loss of any right to cancel that you may otherwise have had under applicable law.

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Changes to our Services

We may, without prior notice and liability, and for any reason: stop providing the On-Ramp and Off-Ramp Services or any of their features to you or to users in general; change technical solutions used in the On-Ramp and Off-Ramp Service; create usage limits for the On-Ramp and Off-Ramp Service; or permanently or temporarily terminate or suspend your access to the On-Ramp and Off-Ramp Service.

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7. Eligibility and proof of identity

Eligibility Criteria

You can only sign up for and use the Services if you:

• are at least 18 years old,
• satisfy all of our due diligence, “know-your-customer” and anti-money laundering requirements,
• are not prevented by law or regulation from using the Services in your jurisdiction, and
• are not a resident or citizen of any jurisdiction under US, UK or EU sanctions and are not personally sanctioned by the US, UK or EU which include, but are not limited to the countries of Iran, North Korea, Sudan, Syria, Cuba and Russia (the “Eligibility Criteria”).

Ramp Network is subject to AML, KYC, CTF and sanctions enforcement laws and regulations aimed at preventing and detecting money laundering, terrorist financing, fraud, and the evasion of sanctions (“Compliance Laws”). This includes but is not limited to  the Bank Secrecy Act (“BSA”), the USA PATRIOT Act and US Department of the Treasury’s Office of Foreign Asset Office (“OFAC”). From time to time, we may request you to undergo the KYC process more than once or periodically reassess your eligibility to use our Services under the Compliance Laws.

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Under the Compliance Laws, Ramp Network is obligated to maintain certain information about you, including User records and transaction history, for five years, or a longer period as may be required under applicable laws. Under certain circumstances, Ramp Network may be required to report to the competent authorities any unusual transactions, or any suspicion it may have that you might be involved in any financial crime or illicit activity.

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Ramp Network is required to comply with the Compliance Laws at all times. In furtherance of our AML and CTF compliance programs, we reserve the right to require you to provide KYC documentation and information, including but not limited to, copies of your government-issued identification documents such as a passport or a driver’s licence.

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Ramp Network may also require you to provide an SSN to conduct a background check prior to authorizing you to use the Services, or at any point thereafter if Ramp Network is permitted to do so under the applicable law.

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Ramp Network may also gather and use information about you from third parties, to help us confirm your identity, perform our AML, KYC and CTF checks and/or determine your access to the Services. You represent and warrant at all times that any and all information provided by you to us is true, accurate, and not misleading in any respect. If any such information changes, it is your obligation to provide the new information to us as soon as practicable following such change.

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You agree that you will not grant any person access to the Services by using your credentials as granting access may violate applicable laws and regulations. You further agree that you will not use a VPN or other similar devices to access the Services where it is prohibited by law.

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Ramp Network, as an MSB with the FinCEN, is subject to the requirements of the BSA, the USA PATRIOT ACT and OFAC regulations. The CFPB, FDIC and SPIC protections do not apply to the crypto asset activities carried out in the US.

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8. How it works

Using Ramp Network

To use the Services, you simply need to fill out an Order and provide us with all the information we need to complete your transaction).

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How it works

Here’s how it works:

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Your responsibilities

You are solely responsible for ensuring that:

If you don’t fulfil your responsibilities, we’re not responsible or liable to you for any loss you suffer as a result, including but not limited to your loss of Fiat money, Digital Assets, or investment opportunities.

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Ramp Network will display to you the Wallet Address to which the Digital Assets will be transferred based on information obtained either from you or the host application you used to launch the widget. You are obligated to verify whether the displayed Wallet Address that has been disclosed in the application is the correct one. You are obligated to provide a Digital Asset address that is owned by you and is under your full control and authorisation, to which Digital Assets will be transferred. You represent that the Wallet Address is solely under your control. You are obligated to verify whether a transfer of Digital Assets may be successfully effectuated to the Wallet Address that you have provided to Ramp Network. Certain digital wallet providers may impose limits to that respect, which may result in the Digital Assets being released by Ramp Network but not accepted to the Wallet Address. If this occurs, Ramp Network will not be liable and the Service will be considered rendered.

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Inaccurate Data

Ramp Network is not responsible for any inaccuracy in the Personal Data provided by you. You are obligated to check all the information before submitting it to Ramp Network. Blockchain transactions are irreversible and Ramp Network will not be able to reverse any transactions already executed in case you made a mistake in the provided Personal Data or instruction. Ramp Network is under no obligation to provide you with a refund or compensation of any sort for erroneous transactions caused by your input of inaccurate data.

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Blockchain Data

Your use of Digital Assets may be recorded on a public Blockchain (such as your Wallet Address). Many Blockchains are open to forensic analysis which can lead to re-identification of transacting individuals and the revelation of Personal Data, especially when Blockchain data is combined with other data. Any information stored in a public Blockchain will remain for an indefinite period of time. Blockchains are decentralised or third-party networks which are not controlled or operated by Ramp Network, we are not able to erase, modify, or alter Personal Data on such networks.

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Use of third parties

We use third party exchanges and payment systems to settle your Orders. We’re not responsible or liable for any delay or errors made by them. We’re also not responsible for the consequences of any limits set by your or any third party wallet providers.

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Trades

Trades made for purposes of execution of your Order by Ramp Network are usually settled using Blockchain and online payment systems (for the transfer of Fiat). Ramp Network does not provide a settlement platform on its own and is not liable for any errors or delays in the functioning of settlement systems.Limits on OrdersWe may impose certain limits on the minimum or maximum number of trades you can enter into in a given time. We can set and change these limits at our discretion.Cancelling OrdersWe reserve the right to cancel your Order, without advance notice to you, if we don’t receive the correct purchase price from you in time or if the Order violates the relevant laws and regulations that Ramp Network is subject to.  In the event that an Order is cancelled, you may be required at Ramp Network’s discretion to bear the costs of resending Fiat money to you. For purposes of clarity, the price paid needs to be exactly equal to the purchase price indicated by Ramp Network. We are not obligated to cancel, reverse or change any Order once it has been submitted.

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9.Refunds

On-Ramp Service

You must carefully enter and review all Order details, including the quantity and our offered price, prior to submitting your Order.

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Ramp Network will present you with pricing for your On-Ramp Order. If you accept the pricing displayed and submit the Order, this constitutes your acceptance of the pricing displayed for the Digital Asset for which you submitted the Order. If you do not accept the pricing displayed, you are under no obligation to proceed with submitting the Order. You agree and acknowledge that if you are effectuating a bank transfer for purposes of placing an Order, Ramp Network shall recalculate the pricing based on the new market price of the Digital Asset for which you have placed an Order. You further acknowledge and agree that this may cause a decrease or increase in the market price of your Order. 

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Ramp Network is under no obligation to provide refunds to an Order which was placed using inaccurate data entered by you. Once you submit your Order, you are bound to the Terms for that Order. You may not, and we are not obligated to, cancel, reverse or change any Order once it has been submitted.

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You acknowledge that due to the irreversible nature of cryptocurrency transactions, your Order can’t be cancelled once it has been processed or completed. You further acknowledge that Ramp Network shall not help or refund you if you’ve sent your Digital Assets to the wrong Wallet Address, as we don’t have any control over your wallets or any Wallet Address you send your Digital Assets to.

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Off-Ramp Service

You must at all times accurately enter the quantity of the Digital Asset you are seeking to trade via the Off-Ramp Service prior to submitting your Order. Failure to accurately enter the quantity of Digital Assets may result in an Order Failure. For purposes of clarity, this means that if you over declare or under declare the quantity of the Digital Asset you are sending to us for purposes of Off-Ramp Service, this may result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees. Failure to accurately enter the quantity of Digital Asset may also result in Ramp Network adjusting the Order amount to match the amount of Digital Assets that were sent to Ramp Network. However, Ramp Network reserves the right not to provide this adjustment and to opt to refund you, minus any applicable network fees. 

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If you delete your payout method after submitting an Off-Ramp Order, Ramp Network reserves the right to proceed with the Order to the payout method entered in the Order. 

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YOU ACKNOWLEDGE AND AGREE that if you send Digital Assets from a Blockchain network that we do not support or you attempt to send a Digital Asset that is not eligible for Off-Ramp Service, this will result in either permanent loss of the Digital Asset or an Order Failure. In the event of an Order Failure for this reason, Ramp Network shall refund you, minus any applicable network fees. 

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YOU ACKNOWLEDGE AND AGREE that if your bank or financial institution prohibits, blocks, or limits crypto-related transactions, this shall result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees. Inability to Complete Order In the event that Ramp Network is not able to complete your Order for any reason, we may refund your Order. In the event of an Order Failure relating to certain compliance check failures, we may have a legal obligation not to refund the Order and are under no obligation to disclose the specific reason for our election not to refund the Order. 

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Pending Orders

You acknowledge and agree that your Order may be pending. Ramp Network shall not be obligated to issue a refund due to pending Orders. Reasons for pending orders include, but are not limited to, additional verification checks for compliance purposes, Blockchain network congestion, or Blockchain network-related issues which fall outside the scope of our control.

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10. Your Obligations

Representations and warranties

You represent and warrant to us when you enter these Terms and on an ongoing basis:

• you meet the Eligibility Criteria,
• any information you provide to us is true and accurate,
• you comply with all applicable laws and regulations when using the Service.
• you have full lawful ownership of the payment accounts and Wallet Addresses you’re transferring to and from,  

• you will not engage in any activity, directly or indirectly, that would be in violation of any laws, rules, and regulations applicable to you and us, including but not limited to (i) any applicable laws designed to fight the funding of terrorism and money laundering (including but not limited to the anti-money laundering and anti-terrorism laws, rules and regulations), and (ii) economic sanctions programs of the United States, United Nations, European Union, or the United Kingdom,
• you will not access or use the Services to engage in activities relating to gambling, betting, similar games of chance, 
• you will not access or use the Services for purposes of accessing, streaming or downloading pornographic content of any kind,
• you will not access or use the Services with VPN or similar tools,
• you will not access or use the Services for any other illegal activity.

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Further obligations

You further understand that you are solely liable for any legal claim, any financial penalties and/or other liability of ours arising from your breach of these Terms.

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If you receive any Digital Assets or Fiat from us in excess of an Order placed or without placing an Order (by mistake or otherwise), you are obligated to return the full amount of the overpayment to us immediately.

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Use restrictions

When using the Services, you must behave lawfully and not breach these Terms in any way. In particular, you agree that you won’t:

• use the Services for anything unlawful, criminal, harmful or fraudulent,
• access, store, distribute or transmit viruses, malicious code or other harmful technologies,
• expropriate data or do anything that infringes the intellectual property rights of a third party,
• reverse engineer, copy, modify, data scrape, automate or re-sell any part of the Services,
• exploit any bugs, glitches, vulnerabilities or unintentional features within the Services that may be discovered from time to time,
• use someone else’s email address to access the Services or allow anyone else to access the Services using your email address,
• use any automated system to send more request messages to our servers than a human can reasonably produce in the same period or put an unreasonably large load on our infrastructure, 
• use the Services to purchase or sell Digital Assets that are regulated securities, derivatives or financial instruments, and
• use the Wallet Address that does not belong to you or allow a third party to use your Wallet Address.

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Unauthorised access

You must tell us immediately if there has been any unauthorised access to your Ramp Network account or data by emailing support@ramp.network. We won’t be liable for any loss you suffer of any kind and this includes a loss as a result of you giving access to your account to anyone else or for any other incidents which derive from access to your account for any reason.‍

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11. Payment and Fees

What we charge

We charge you the price to buy or sell your Digital Assets plus the following fees (“Fees”): 

• Ramp Network Fee - charged by us to execute your trade 
• Third-Party Fees:
  • Network Fee - charged by the Blockchain executing your trade
  • Fee on Top - charged by the third-party application or service you are accessing our Services through.

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Taxes

You are responsible for complying with applicable tax law. You agree that Ramp Network is not responsible for determining whether or which laws may apply to your transactions, including tax law. You are solely responsible for reporting and paying any taxes arising from your use of the Services.

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Disclosure

We will make all reasonable efforts to let you know the conversion rate and how much you’ll be charged in Fees for each Order before you enter into a trade. The Fees may vary and change per Order.

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12. Term, Termination & Suspension

Term

These Terms start when you access and use the Services and continue to apply until terminated by either you or us.

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When we can terminate or suspend your access

We can immediately suspend your access to and use of the Services without advance notice if:

• you no longer meet the Eligibility Criteria,
• you breach these Terms,
• you breach your Representations and warranties
• you don’t pay our Fees, or
• we are instructed or required to do so by a governmental body, law or regulation.

We reserve the right to terminate your access to the Services, refuse to process, cancel and reverse any transaction, regardless of if corresponding funds have been debited from your payment method at any time and without advance notice.

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You may terminate this contract at your discretion, subject always to the prior completion of the Order placed under these Terms.  Certain provisions of these Terms shall survive termination: including your indemnity, taxes, confidentiality, warranty and other disclaimers, limitation of liability, intellectual property, governing law and those provisions that by their nature are intended to survive termination or expiration of these Terms.

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Consequences of our suspension or termination

If you’ve initiated an Order or trade before we terminate or suspend your access, we’ll return the relevant Fiat currency or Digital Assets to you unless law or regulation doesn’t allow us to. Anything in these Terms which is intended to survive termination - including your indemnity, taxes, confidentiality, warranty and other disclaimers, limitation of liability provisions, provisions with respect to your applicable responsibilities, IP, and governing law  - will remain in force.

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13. Intellectual Property

All intellectual property rights in the Services and all logos or trademarks related to the Services, Ramp Network or Ramp Network group are owned by Ramp Network or its licensors. You’re not allowed to reproduce or store any part of Ramp Network, our Services or marks in any way without our prior written permission which we may deny for any given reason.

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14. Data Protection

We comply with all applicable data protection laws at all times and only use your Personal Data to provide you with the Services. Check out our Privacy Policy and Cookies Policy for full details on how Ramp Network collects, uses, discloses, transfers, stores, and processes your Personal Data when you use our Services.

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15. Disclaimers

RAMP NETWORK SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY UNDER THESE TERMS AND TO THE EXTENT ALLOWED BY APPLICABLE LAW ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR WARRANTY OF NON-INFRINGEMENT ARE DISCLAIMED.

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IN NO EVENT SHALL RAMP NETWORK, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES, CONTRACTORS, OR REPRESENTATIVES, BE LIABLE FOR ANY LOST PROFITS, DIMINUTION IN VALUE OR BUSINESS OPPORTUNITY, ANY LOSS, DAMAGE, CORRUPTION OR BREACH OF DATA OR ANY OTHER INTANGIBLE PROPERTY OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR MISUSE OF RAMP NETWORK SERVICES OR THESE TERMS, EVEN IF AN AUTHORIZED REPRESENTATIVE OF RAMP NETWORK HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

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RAMP NETWORK MAKES NO REPRESENTATIONS ABOUT THE ACCURACY, ORDER, TIMELINESS OR COMPLETENESS OF HISTORICAL OR CURRENT ELIGIBLE DIGITAL ASSETS PRICE DATA AVAILABLE THROUGH THE RAMP NETWORK SERVICES. RAMP NETWORK WILL MAKE REASONABLE EFFORTS TO ENSURE THAT REQUESTS FOR TRANSACTIONS ARE PROCESSED IN A TIMELY MANNER BUT RAMP NETWORK MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE AMOUNT OF TIME NEEDED TO COMPLETE PROCESSING (WHICH IS DEPENDENT UPON MANY FACTORS, INCLUDING THOSE OUTSIDE OF OUR CONTROL), AND RAMP NETWORK SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHICH YOU MAY INCUR AS A RESULT OF ANY PENDING ORDER OR ANY OTHER DELAY IN THE PROVISION OF THE SERVICES.

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16. Liability

Liability we can’t exclude

We don’t exclude liability for fraud, death or personal injury caused by negligence, or anything which cannot be excluded by law.

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Exclusions

We’re not liable for:

• loss which isn’t reasonably foreseeable, including any indirect or consequential losses,
• loss of data, funds, Digital Assets or any losses you suffer as a result of price fluctuations, inaccuracies in price information given in relation to Digital Assets or non-availability of Digital Assets, loss caused by a pending order; and
• Force Majeure: loss resulting from anything outside of our reasonable control, which includes anything any third party does or fails to do, including third party exchanges, token issuers and/or wallet providers, delay or failure due to any act of God, act of civil or military authorities, pandemic, epidemic, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

In no event shall you have any recourse, whether by setoff or otherwise, with respect to our obligations, to or against any assets of any person or entity other than Ramp Network, including, without limitation, any member, shareholder, affiliate, investor, employee, officer, director, agent or advisor of Ramp Network.

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Limitation on liability

Our liability for any claim brought under these Terms is limited to the Fees paid by you in the 12 months directly before the claim.

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Written notification of errors

All claims of Electronic Funds Transfer (EFT) errors should be addressed in writing to support@ramp.network and include the following relevant information: user identification such as name and associated email account, the time and date when the error occurred, and specific information regarding the alleged error.

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Liability of Third Parties

Ramp Network is not liable for the actions of any third party. You acknowledge and understand that issuers of certain Digital Assets may become insolvent or restructure and that this may cause extreme volatility and loss related to Digital Assets issued by those providers. Ramp Network bears no connection to any third party token issuer and is not liable for any insolvency proceedings and damage in connection, either directly or indirectly, caused by those insolvency proceedings in any jurisdiction or any court. You further acknowledge and understand that there have been increasing insolvency proceedings among Digital Asset platforms which may impact access to the Digital Assets that are held in wallets and or accounts which are provided by those platforms. Your purchase of Digital Assets should be made after careful care and consideration and your own personal research. Ramp Network makes no representations in regards to dealing with Digital Assets.

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17. Indemnity

You agree to indemnify and hold harmless Ramp Network and its affiliates, and their respective employees, managers, officers, directors, partners and shareholders from any losses, damages, suits and expenses, of whatever kind, including reasonable legal fees and the costs of any trades (e.g. any network fees) that we incur in connection with or arising out of your access to or use of the Services, or our activities in connection with such Services, and for your breach of these Terms or violation of any law, regulation, order or other legal mandate, or the rights of a third party, or any act or omission by you or any person acting on your behalf while using the Services, regardless of whether the specific use was expressly authorized by you.

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18. Other Important Information

Nobody else has any rights under these Terms

These Terms are a contract between you and us. No other person shall have any rights to enforce any of its terms.

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Even if we delay in enforcing this contract, we can still enforce it later

If we don’t immediately insist that you do something you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach, we can still do so later on.

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Severability

If any provision in these Terms is found to be unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force and effect.

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Entire Agreement

These Terms, our Privacy Policy and our Cookies Policy constitute a complete and exclusive agreement between you and Ramp Network. In the event of inconsistency or discrepancy between these Terms and any other document accompanying it, these Terms shall prevail.

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Governing law and jurisdiction

Unless expressed otherwise or inadmissible by law, these Terms and all documents and contractual rights and obligations arising in relation to the Services, are governed by the laws of New York and the courts of New York State have exclusive jurisdiction to hear disputes in connection with them.

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Complaints

If you have any questions or a complaint about Ramp Network or the Services, drop us a line at support@ramp.network or Ramp Swaps LLC, 8 The Green, STE B, Dover, County of Kent, DE 19901, USA.

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Disputes, Binding Individual Arbitration, and Class Actions and Class Arbitrations Waivers

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A. Disputes

The Terms of this Section shall apply to all Disputes between you and Ramp Network. For the purposes of this Section, “Dispute” shall mean any dispute, claim, or action between you and Ramp Network arising under or relating to the Services and  the Ramp Network application, these Terms, or any other transaction involving you and Ramp Network, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis, and shall be interpreted to be given the broadest meaning allowable under law.

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B. Binding Arbitration

You and Ramp Network further agree: (i) to arbitrate all Disputes between the parties pursuant to the provisions in these Terms; (ii) these Terms memorialize a transaction in interstate commerce; (iii) the Federal Arbitration Act (9 U.S.C. § 1, et seq.) governs the interpretation and enforcement of this Section; and (iv) this Section shall survive termination of these Terms. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEALS ARE LIMITED. The arbitrator may award you the same damages and relief as a court sitting in proper jurisdiction could, and may award declaratory or injunctive relief. In addition, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. The decision of the arbitrator shall be final and enforceable by any court with jurisdiction over the parties.

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C. Small Claims Court

Notwithstanding the foregoing, you may bring an individual action in the small claims court of your state or municipality if the action is within that court’s jurisdiction and is pending only in that court.

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D. Dispute Notice.

In the event of a Dispute, you or Ramp Network must first send to the other party a notice of the Dispute that shall include a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the Dispute, and the relief requested (the “Dispute Notice”).

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Content of Dispute Notice

The Dispute Notice should include: your name, and email address; and the details of your complaint; and, where appropriate or required by us: address, and/or ‘telephone number; and/or; the transaction reference number; and/or; the name and title of the employee, agent or officer; and/or; any documents or other evidence you wish to rely on as proof. Making an inquiry is generally not subject to these requirements, but our ability to answer inquiries may be dependent on your providing us with additional relevant information and/or data. You can only make complaints on behalf of yourself and not on behalf of other customers, unless the circumstances require it.

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The Dispute Notice to Ramp Network must be addressed to: Ramp Swaps LLC at legal@ramp.network or to the most recent email or mailing address we have on file or otherwise in our records for you (the “Ramp Network Notice Addresses”). Any Dispute Notice response to you shall be delivered by one of the communication channels you have provided Ramp Network, which may include email or other electronic transmission, and you agree that such a delivery of a Dispute Notice to you shall be sufficient. Should you require obtaining a Dispute Notice by any other communication channel, you must inform Ramp Network of such a requirement in writing. Following submission and receipt of the Dispute Notice, you and Ramp Network each agree to act in good faith to seek to resolve the Dispute before commencing arbitration. If Ramp Network and you do not reach an agreement to resolve the Dispute within thirty (30) days after the Dispute Notice is received, you or Ramp Network may commence an arbitration proceeding pursuant to this Section.

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E. Waiver of class actions and class arbitrations

YOU AND RAMP NETWORK AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS, OR CLASS ARBITRATIONS. ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AND RAMP NETWORK AGREE THAT NO DISPUTE SHALL PROCEED BY WAY OF CLASS ARBITRATION WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES.

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F. Arbitration Procedure

If a party elects to commence arbitration, the arbitration shall be governed by the rules of the American Arbitration Association (“AAA”) that are in effect at the time the arbitration is initiated (the “AAA Rules”), available at https://www.adr.org/Rules and under the rules set forth in these Terms, except that AAA may not administer any multiple claimant or class arbitration, as the parties agree that the arbitration shall be limited to the resolution only of individual claims. If there is a conflict between the AAA Rules and the rules set forth in these Terms, the rules set forth in these Terms shall govern. You may, in arbitration, seek any and all remedies otherwise available to you pursuant to federal, state, or local laws. All Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator as provided in the AAA Rules. The arbitrator is bound by these Terms. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to, any claim that all or any part of these Terms is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgement in any court of competent jurisdiction. You may choose to engage in arbitration hearings by telephone or by video conference. Hearings in any arbitration commenced by you that are not conducted by telephone or video conference shall take place in New York, New York, unless there is a location in the continental United States more convenient to you, in which case the arbitration shall take place either in New York, New York, or such other location in the continental United States, at your option.

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F. Initiation of Arbitration Proceeding

If either you or Ramp Network decide to arbitrate a Dispute, we agree to the following procedure:

1. Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount of damages sought to be recovered. You can find a form of a Demand for Arbitration at ADR’s website (“Demand for Arbitration”).
2. Send one copy of the Demand for Arbitration, plus the appropriate filing fee, to:

American Arbitration Association
Case Filing Services
1101 Laurel Oak Road, Suite 100
Voorhees, NJ 08043

OR
File online using AAA WebFile at https://www.adr.org
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OR
File at any of the AAA’s offices.

3. Send one copy of the Demand for Arbitration to the other party at the same address as the Dispute Notice, or as otherwise agreed to by the parties

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Hearing Format

In all hearing formats, the arbitrator shall issue a written decision that explains the essential findings and conclusions on which an award, if any, is based. During the arbitration, the amount of any settlement offer made by Ramp Network or you shall not be disclosed to the arbitrator.

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Exclusive Venue for Proceedings in Connection with Arbitration

Ramp Network and you agree that any proceeding to compel arbitration, confirm an award, or seek interim or other relief in aid of arbitration, may be filed only in the competent state or federal courts located in New York County, New York.

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1. About us

Who we are

Hello, we’re Ramp Swaps (Ireland) Limited, incorporated and registered in Ireland with company number 739533, whose registered office is on 6^th floor, 2 Grand Canal Square, Dublin 2, Ireland (referred to as “Ramp Network”, “we”, “us”, “our”) and our Services allow you to seamlessly exchange Digital Assets for Fiat currency and vice versa.

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How we’re registered

Ramp Swaps (Ireland) Limited is registered as a VASP by the Central Bank for AML (Anti-Money Laundering) and CFT (Countering the Financing of Terrorism) purposes under Section 106A of the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 to 2021. Our Central Bank reference number is C515693.

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We do not trade in regulated securities or assets. You should be aware that the Central Bank does not supervise us for consumer protection purposes and that the Consumer Protection Code doesn’t apply to our Services. This means, for example, that you cannot refer a complaint about us to the Financial Services and Pensions Ombudsman and your investment is not covered by a deposit guarantee scheme or by an investor compensation scheme.  

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2. About these Terms

These Terms of Service (“Terms”) set out the terms by which Ramp Swaps (Ireland) Ltd. agrees to provide you with access to On-Ramp Service and Off-Ramp Service (“Service” or “Services”). By accessing and using the Services, you’re entering into a legally binding contract with Ramp Swaps (Ireland) Ltd. on the basis of these Terms, with the waiving of certain legal rights. You can verify if Ramp Swaps (Ireland) Ltd. provided you with the Services by checking your Order or transaction confirmation.

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These Terms govern access to, and use of, the Services and related products including but not limited to software, programs, documentation, tools, hardware, internet-based services, components, and any updates (including software maintenance, service information, help content, bug fixes or maintenance releases) provided to you by Ramp Network, directly or indirectly, through all online Services we provide.

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PLEASE CAREFULLY REVIEW THESE TERMS PRIOR TO ACCESSING AND USING THE RAMP NETWORK APPLICATION. THESE TERMS INCLUDE IMPORTANT INFORMATION ABOUT YOUR RELATIONSHIP TO RAMP NETWORK. YOUR USE OF THE RAMP NETWORK APPLICATION IS EXPRESSLY CONDITIONED ON YOUR CONSENT TO, AND COMPLIANCE WITH, THESE TERMS. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ANY OF THE PROVISIONS OF THESE TERMS YOU SHOULD IMMEDIATELY STOP USING THE SERVICE. FAILURE TO COMPLY WITH THIS DIRECTIVE MAY RESULT IN A VIOLATION OF THE APPLICABLE LAWS OR REGULATIONS OF YOUR JURISDICTION. WHEN IN DOUBT, PLEASE CONTACT US AT: SUPPORT@RAMP.NETWORK.

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3. Changes to these Terms

We may change these Terms at any time to make updates to our Services or for legal, regulatory, or any other reason, at our discretion. The changes will take effect as soon as they are posted on our website. By continuing to use our Services after such changes are made, you agree to be bound by the revised Terms.

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4. Definitions

The following definitions apply to these Terms unless the context requires otherwise.

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5. Digital Assets: Important Notice

AS WITH ANY ASSET, THE VALUE OF DIGITAL ASSETS CAN GO UP OR DOWN AND THERE CAN BE SUBSTANTIAL RISK THAT YOU LOSE MONEY BUYING, SELLING, TRADING, HOLDING OR INVESTING IN DIGITAL ASSETS SUCH AS CRYPTO CURRENCIES. YOU SHOULD CAREFULLY CONSIDER WHETHER BUYING, SELLING, HOLDING, TRADING OR BUYING DIGITAL ASSETS IS SUITABLE FOR YOU. The value of Digital Assets may be derived from the continued willingness of market participants to exchange Digital Assets for Fiat currencies or other Digital Assets. If such willingness is abolished for any reason, this may result in the potential for a permanent and total loss of value of a particular Digital Asset. The volatility and unpredictability of the price of Digital Assets may result in significant loss over a short period of time.

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THE TREATMENT OF DIGITAL ASSETS VARIES BY JURISDICTION. BE ADVISED THAT IN SOME JURISDICTIONS, DUE TO REGULATORY CONCERNS, RAMP NETWORK MAY NOT PROVIDE PART OR ALL OF THE SERVICES. The Services are not available where prohibited by law or by Ramp Network policy, as updated from time to time; currently, such places include, but are not necessarily limited to, the countries of Iran, North Korea, Sudan, South Sudan, Syria, Cuba, Russia, or any other country against which the United States, the United Kingdom or the European Union imposes financial sanctions or embargoes. Pursuant to the economic sanctions programs administered in the countries where we conduct business our policies are designed to comply with these sanctions programs and we may: (i) suspend the Service; (ii) terminate the Service; (iii) restrict your Service; (iv) return Digital Assets to the destination of their origin or to a location specified by authorities; or (v) block the transfer of Digital Assets that are the property of a sanctioned person.

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6. About the Services

Services

We offer Services which allow you to:

• On-Ramp. Buy Digital Assets using Fiat currency.
• Off-Ramp. Sell your Digital Assets for Fiat currency.

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Cool off

Where a cool-off period applies, you expressly consent to us beginning the supply of the digital content before the end of that 14 day period and you acknowledge the loss of any right to cancel that you may otherwise have had under applicable law.

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Changes to our Services

We may, without prior notice and liability, and for any reason: stop providing the On-Ramp and Off-Ramp Services or any of their features to you or to users in general; change technical solutions used in the On-Ramp and Off-Ramp Service; create usage limits for the On-Ramp and Off-Ramp Service; or permanently or temporarily terminate or suspend your access to the On-Ramp and Off-Ramp Service.

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7. Eligibility and proof of identity

Eligibility Criteria

You can only sign up for and use the Services if you:

• are at least 18 years old,
• satisfy all of our due diligence, “know-your-customer” and anti-money laundering requirements,
• are not prevented by law or regulation from using the Services in your jurisdiction, and
• are not a resident or citizen of any jurisdiction under US, UK or EU sanctions and are not personally sanctioned by the US, UK or EU which include, but are not limited to the countries of Iran, North Korea, Sudan, Syria, Cuba and Russia (the “Eligibility Criteria”).

Ramp Network is subject to AML, KYC, CTF and sanctions enforcement laws and regulations aimed at preventing and detecting money laundering, terrorist financing, fraud, and the evasion of sanctions (“Compliance Laws”). This includes, but is not limited to the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010 to 2021 (“CJA”). From time to time, we may request that you undergo the KYC process more than once or periodically reassess your eligibility to use our Services under the Compliance Laws.

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Under the Compliance Laws, Ramp Network is obligated to maintain certain information about you, including User records and transaction history, for five years, or a longer period as may be required. Under certain circumstances, Ramp Network may be required to report to the competent authorities of any unusual transactions, or of any suspicion it may have that you might be involved in any financial crime or illicit activity.

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Ramp Network is required to comply with the Compliance Laws at all times. In furtherance of our AML, and CTF compliance programs, we reserve the right to require you to provide KYC documentation and information, including but not limited to, copies of your government-issued identification documents such as a passport or a driver’s licence. Ramp Network may also require you to provide a governmental identification number to conduct a background check prior to authorizing you to use the Services, or at any point thereafter if Ramp Network is permitted to do so under the applicable law.

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Ramp Network may also gather and use information about you from third parties, to help us confirm your identity, perform our AML, KYC and CTF checks and/or determine your access to the Services. You represent and warrant at all times that any and all information provided by you to us is true, accurate, and not misleading in any respect. If any such information changes, it is your obligation to provide the new information to us as soon as practicable following such change.

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You agree that you will not grant any person access to the Services by using your credentials as granting access may violate applicable laws and regulations. You further agree that you will not use a VPN or other similar devices to access the Services where it is prohibited by law.

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Ramp Network, as a Central Bank-registered VASP, is subject to the requirements of the CJA. The Financial Services and Pensions Ombudsman or the Investor Compensation Scheme do not apply to the crypto asset activities carried out in Ireland.

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8. How it works

Using Ramp Network

To use the Services, you simply need to fill out an Order and provide us with all the information we need to complete your transaction).How it worksHere’s how it works:

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Your responsibilities

You are solely responsible for ensuring that:

If you don’t fulfill your responsibilities, we’re not responsible or liable to you for any loss you suffer as a result, including but not limited to your loss of Fiat money, Digital Assets, or investment opportunities.

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Ramp Network will display to you the Wallet Address to which the Digital Assets will be transferred based on information obtained either from you or the host application you used to launch the widget. You are obligated to verify whether the displayed Wallet Address that has been disclosed in the application is the correct one. You are obligated to provide a Digital Asset address that is owned by you and is under your full control and authorisation, to which Digital Assets will be transferred. You represent that the Wallet Address is solely under your control. You are obligated to verify whether a transfer of Digital Assets may be successfully effectuated to the Wallet Address that you have provided to Ramp Network. Certain digital wallet providers may impose limits to that respect, which may result in the Digital Assets being released by Ramp Network but not accepted to the Wallet Address. If this occurs, Ramp Network will not be liable and the Service will be considered rendered.

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Inaccurate Data

Ramp Network is not responsible for any inaccuracy in the Personal Data provided by you. You are obligated to check all the information before submitting it to Ramp Network. Blockchain transactions are irreversible and Ramp Network will not be able to reverse any transactions already executed in case you made a mistake in the provided Personal Data or instruction. Ramp Network is under no obligation to provide you with a refund or compensation of any sort for erroneous transactions caused by your input of inaccurate data.

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Blockchain Data

Your use of Digital Assets may be recorded on a public Blockchain (such as your Wallet Address). Many Blockchains are open to forensic analysis which can lead to re-identification of transacting individuals and the revelation of Personal Data, especially when Blockchain data is combined with other data. Any information stored in a public Blockchain will remain for an indefinite period of time. Blockchains are decentralised or third-party networks which are not controlled or operated by Ramp Network, we are not able to erase, modify, or alter Personal Data on such networks.

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Use of third parties

We use third party exchanges and payment systems to settle your Orders. We’re not responsible or liable for any delay or errors made by them. We’re also not responsible for the consequences of any limits set by your or any third party wallet providers.

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Trades

Trades made for purposes of execution of your Order by Ramp Network are usually settled using Blockchain and online payment systems (for the transfer of Fiat). Ramp Network does not provide a settlement platform on its own and is not liable for any errors or delays in the functioning of settlement systems.

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Limits on Orders

We may impose certain limits on the minimum or maximum number of trades you can enter into in a given time. We can set and change these limits at our discretion.

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Cancelling Orders

We reserve the right to cancel your Order, without advance notice to you, if we don’t receive the correct purchase price from you in time or if the Order violates the relevant laws and regulations that Ramp Network is subject to.  In the event that an Order is cancelled, you may be required at Ramp Network’s discretion to bear the costs of resending Fiat money to you. For purposes of clarity, the price paid needs to be exactly equal to the purchase price indicated by Ramp Network. 

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We are not obligated to cancel, reverse or change any Order once it has been submitted.

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9. Refunds

On-Ramp Service

You must carefully enter and review all Order details, including the quantity and our offered price, prior to submitting your Order. 

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Ramp Network will present you with pricing for your On-Ramp Order. If you accept the pricing displayed and submit the Order, this constitutes your acceptance of the pricing displayed for the Digital Asset for which you submitted the Order. If you do not accept the pricing displayed, you are under no obligation to proceed with submitting the Order. You agree and acknowledge that if you are effectuating a bank transfer for purposes of placing an Order, Ramp Network shall recalculate the pricing based on the new market price of the Digital Asset for which you have placed an Order. You further acknowledge and agree that this may cause a decrease or increase in the market price of your Order.

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Ramp Network is under no obligation to provide refunds to an Order which was placed using inaccurate data entered by you. Once you submit your Order, you are bound to the Terms for that Order. You may not, and we are not obligated to, cancel, reverse or change any Order once it has been submitted.

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You acknowledge that due to the irreversible nature of cryptocurrency transactions, your Order can’t be cancelled once it has been processed or completed. You further acknowledge that Ramp Network shall not help or refund you if you’ve sent your Digital Assets to the wrong Wallet Address, as we don’t have any control over your wallets or any Wallet Address you send your Digital Assets to.

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Off-Ramp Service

You must at all times accurately enter the quantity of the Digital Asset you are seeking to trade via the Off-Ramp Service prior to submitting your Order. Failure to accurately enter the quantity of Digital Assets may result in an Order Failure. For purposes of clarity, this means that if you over declare or under declare the quantity of the Digital Asset you are sending to us for purposes of Off-Ramp Service, this may result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees. Failure to accurately enter the quantity of Digital Asset may also result in Ramp Network adjusting the Order amount to match the amount of Digital Assets that were sent to Ramp Network. However, Ramp Network reserves the right not to provide this adjustment and to opt to refund you, minus any applicable network fees. 

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If you delete your payout method after submitting an Off-Ramp Order, Ramp Network reserves the right to proceed with the Order to the payout method entered in the Order. 

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YOU ACKNOWLEDGE AND AGREE that if you send Digital Assets from a Blockchain network that we do not support or you attempt to send a Digital Asset that is not eligible for Off-Ramp Service, this will result in either permanent loss of the Digital Asset or an Order Failure. In the event of an Order Failure for this reason, Ramp Network shall refund you, minus any applicable network fees. 

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YOU ACKNOWLEDGE AND AGREE that if your bank or financial institution prohibits, blocks, or limits crypto-related transactions, this shall result in an Order Failure causing Ramp Network to refund you, minus any applicable network fees. 

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Inability to Complete Order

In the event that Ramp Network is not able to complete your Order for any reason, we may refund your Order. In the event of an Order Failure relating to certain compliance check failures, we may have a legal obligation not to refund the Order and are under no obligation to disclose the specific reason for our election not to refund the Order. 

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Pending Orders

You acknowledge and agree that your Order may be pending. Ramp Network shall not be obligated to issue a refund due to pending Orders. Reasons for pending orders include but are not limited to, additional verification checks for compliance purposes, Blockchain network congestion, or Blockchain network-related issues which fall outside the scope of our control.

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10. Your Obligations

Representations and warranties

You represent and warrant to us when you enter these Terms and on an ongoing basis:

• you meet the Eligibility Criteria,
• any information you provide to us is true and accurate,
• you comply with all applicable laws and regulations when using the Service.
• you have full lawful ownership of the payment accounts and Wallet Addresses you’re transferring to and from,  

• you will not engage in any activity, directly or indirectly, that would be in violation of any laws, rules, and regulations applicable to you and us, including but not limited to (i) any applicable laws designed to fight the funding of terrorism and money laundering (including but not limited to the anti-money laundering and anti-terrorism laws, rules and regulations), and (ii) economic sanctions programs of the United States, United Nations, European Union, or the United Kingdom,
• you will not access or use the Services to engage in activities relating to gambling betting or similar games of chance, 
• you will not access or use the Services for purposes of accessing, streaming or downloading pornographic content of any kind,
• you will not access or use the Services with VPN or similar tools,
• you will not access or use the Services for any other illegal activity.

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Further obligations

You further understand that you are solely liable for any legal claim, any financial penalties and/or other liability of ours arising from your breach of these Terms. 

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If you receive any Digital Assets or Fiat from us in excess of an Order placed or without placing an Order (by mistake or otherwise), you are obligated to return the full amount of the overpayment to us immediately.

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Use restrictions

When using the Services, you must behave lawfully and not breach these Terms in any way. In particular, you agree that you won’t:

• use the Services for anything unlawful, criminal, harmful or fraudulent,
• access, store, distribute or transmit viruses, malicious code or other harmful technologies,
• expropriate data or do anything that infringes the intellectual property rights of a third party,
• reverse engineer, copy, modify, data scrape, automate or re-sell any part of the Services,
• exploit any bugs, glitches, vulnerabilities or unintentional features within the Services that may be discovered from time to time,
• use someone else’s email address to access the Services or allow anyone else to access the Services using your email address,
• use any automated system to send more request messages to our servers than a human can reasonably produce in the same period or put an unreasonably large load on our infrastructure, 
• use the Services to purchase or sell Digital Assets that are regulated securities, derivatives or financial instruments, and
• use the Wallet Address that does not belong to you or allow a third party to use your Wallet Address.

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Unauthorised access

You must tell us immediately if there has been any unauthorised access to your Ramp Network account or data by emailing support@ramp.network. We won’t be liable for any loss you suffer of any kind and this includes a loss as a result of you giving access to your account to anyone else or for any other incidents which derive from access to your account for any reason.

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11. Payment and Fees

What we charge

We charge you the price to buy or sell your Digital Assets plus the following fees (“Fees”): 

• Ramp Network Fee - charged by us to execute your trade 
• Third-Party Fees:
  • Network Fee - charged by the Blockchain executing your trade
  • Fee on Top - charged by the third-party application or service you are accessing our Services through.

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Taxes

You are responsible for complying with applicable tax law. You agree that Ramp Network is not responsible for determining whether or which laws may apply to your transactions, including tax law. You are solely responsible for reporting and paying any taxes arising from your use of the Services.

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Disclosure

We will make all reasonable efforts to let you know the conversion rate and how much you’ll be charged in Fees for each Order before you enter into a trade. The Fees may vary and change per Order.

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12. Term, Termination & Suspension

Term

These Terms start when you access and use the Services and continue to apply until terminated by either you or us.

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When we can terminate or suspend your access

We can immediately suspend your access to and use of the Services without advance notice if:

• you no longer meet the Eligibility Criteria,
• you breach these Terms,
• you breach your Representations and warranties
• you don’t pay our Fees, or
• we are instructed or required to do so by a governmental body, law or regulation.

We reserve the right to terminate your access to the Services, refuse processing, cancel and reverse any transaction, regardless of if corresponding funds have been debited from your payment method at any time and without advance notice.

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You may terminate this contract at your discretion, subject always to the prior completion of the Order placed under these Terms.  Certain provisions of these Terms shall survive termination: including your indemnity, taxes, confidentiality, warranty and other disclaimers, limitation of liability, intellectual property, governing law and those provisions that by their nature are intended to survive termination or expiration of these Terms.

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Consequences of our suspension or termination

If you’ve initiated an Order or trade before we terminate or suspend your access, we’ll return the relevant Fiat currency or Digital Assets to you unless law or regulation doesn’t allow us to. Anything in these Terms which is intended to survive termination - including your indemnity, taxes, confidentiality, warranty and other disclaimers, limitation of liability provisions, provisions with respect to your applicable responsibilities, IP, and governing law  - will remain in force.

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13. Intellectual Property

All intellectual property rights in the Services and all logos or trademarks related to the Services, Ramp Network or Ramp Network group are owned by Ramp Network or its licensors. You’re not allowed to reproduce or store any part of Ramp Network, our Services or marks in any way without our prior written permission which we may deny for any given reason.

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14. Data Protection

We comply with all applicable data protection laws at all times and only use your Personal Data to provide you with the Services. Check out our Privacy Policy and Cookies Policy for full details on how Ramp Network collects, uses, discloses, transfers, stores, and processes your Personal Data when you use our Services.

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15. Disclaimers

RAMP NETWORK SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY UNDER THESE TERMS AND TO THE EXTENT ALLOWED BY APPLICABLE LAW ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR WARRANTY OF NON-INFRINGEMENT ARE DISCLAIMED.

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IN NO EVENT SHALL RAMP NETWORK, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES, CONTRACTORS, OR REPRESENTATIVES, BE LIABLE FOR ANY LOST PROFITS, DIMINUTION IN VALUE OR BUSINESS OPPORTUNITY, ANY LOSS, DAMAGE, CORRUPTION OR BREACH OF DATA OR ANY OTHER INTANGIBLE PROPERTY OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR MISUSE OF RAMP NETWORK SERVICES OR THESE TERMS, EVEN IF AN AUTHORIZED REPRESENTATIVE OF RAMP NETWORK HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

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RAMP NETWORK MAKES NO REPRESENTATIONS ABOUT THE ACCURACY, ORDER, TIMELINESS OR COMPLETENESS OF HISTORICAL OR CURRENT ELIGIBLE DIGITAL ASSETS PRICE DATA AVAILABLE THROUGH THE RAMP NETWORK SERVICES. RAMP NETWORK WILL MAKE REASONABLE EFFORTS TO ENSURE THAT REQUESTS FOR TRANSACTIONS ARE PROCESSED IN A TIMELY MANNER BUT RAMP NETWORK MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE AMOUNT OF TIME NEEDED TO COMPLETE PROCESSING (WHICH IS DEPENDENT UPON MANY FACTORS, INCLUDING THOSE OUTSIDE OF OUR CONTROL), AND RAMP NETWORK SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES WHICH YOU MAY INCUR AS A RESULT OF ANY PENDING ORDER OR ANY OTHER DELAY IN THE PROVISION OF THE SERVICES.

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16. Liability

Liability we can’t exclude

We don’t exclude liability for fraud, death or personal injury caused by negligence, or anything which cannot be excluded by law.

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Exclusions

We’re not liable for:

• loss which isn’t reasonably foreseeable, including any indirect or consequential losses,
• loss of data, funds, Digital Assets or any losses you suffer as a result of price fluctuations, inaccuracies in price information given in relation to Digital Assets or non-availability of Digital Assets,
• loss caused by a pending order; and
• Force Majeure: loss resulting from anything outside of our reasonable control, which includes anything any third party does or fails to do, including third party exchanges, token issuers and/or wallet providers, delay or failure due to any act of God, act of civil or military authorities, pandemic, epidemic, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

In no event shall you have any recourse, whether by setoff or otherwise, with respect to our obligations, to or against any assets of any person or entity other than Ramp Network, including, without limitation, any member, shareholder, affiliate, investor, employee, officer, director, agent or advisor of Ramp Network.

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Limitation on liability

Our liability for any claim brought under these Terms is limited to the Fees paid by you in the 12 months directly before the claim.

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Written notification of errors

All claims of Electronic Funds Transfer (EFT) errors should be addressed in writing to support@ramp.network and include the following relevant information: user identification such as name and associated email account, the time and date when the error occurred, specific information regarding the alleged error.

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Liability of Third Parties

Ramp Network is not liable for the actions of any third party. You acknowledge and understand that issuers of certain Digital Assets may become insolvent or restructure and that this may cause extreme volatility and loss related to Digital Assets issued by those providers. Ramp Network bears no connection to any third party token issuer and is not liable for any insolvency proceedings and damage in connection, either directly or indirectly, caused by those insolvency proceedings in any jurisdiction or any court. You further acknowledge and understand that there have been increasing insolvency proceedings among Digital Asset platforms which may impact access to the Digital Assets that are held in wallets and or accounts which are provided by those platforms. Your purchase of Digital Assets should be made after careful care and consideration and your own personal research. Ramp Network makes no representations in regards to dealing with Digital Assets.

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17. Indemnity

You agree to indemnify and hold harmless Ramp Network and its affiliates, and their respective employees, managers, officers, directors, partners and shareholders from any losses, damages, suits and expenses, of whatever kind, including reasonable legal fees and the costs of any trades (e.g. any network fees) that we incur in connection with or arising out of your access to or use of the Services, or our activities in connection with such Services, and for your breach of these Terms or violation of any law, regulation, order or other legal mandate, or the rights of a third party, or any act or omission by you or any person acting on your behalf while using the Services, regardless of whether the specific use was expressly authorized by you.

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18. Other Important Information

Nobody else has any rights under these Terms

These Terms are a contract between you and us. No other person shall have any rights to enforce any of its terms.

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Even if we delay in enforcing this contract, we can still enforce it later

If we don’t immediately insist that you do something you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach, we can still do so later on.

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Severability

If any provision in these Terms is found to be unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force and effect.

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Entire Agreement

These Terms, our Privacy Policy and our Cookies Policy constitute a complete and exclusive agreement between you and Ramp Network. In the event of inconsistency or discrepancy between these Terms and any other document accompanying it, these Terms shall prevail.

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Governing law and jurisdiction

Unless expressed otherwise or inadmissible by law, these Terms and all documents and contractual rights and obligations arising in relation to the Services, are governed by the laws of Ireland and the courts of Ireland have exclusive jurisdiction to hear disputes in connection with them.

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Complaints

If you have any questions or a complaint about Ramp Network or the Services, drop us a line at support@ramp.network or Ramp Swaps (Ireland) Ltd, 6^th floor, 2 Grand Canal Square, Dublin 2, Ireland.